Trust & Safety
TrustStayNG is built on a foundation of trust. We implement multiple layers of protection to ensure safe, reliable, and transparent experiences for both guests and hosts.
How We Protect You
Verified Listings
Every property on TrustStayNG is physically inspected and verified by our Lagos-based team before going live. Verified listings display a badge, giving guests confidence that the property matches its description.
Identity Verification
All hosts are required to verify their identity through government-issued ID and proof of property ownership. Guests are also verified to maintain a safe and accountable community.
Secure Escrow Payments
Guest payments are held securely in escrow until after check-in. This protects guests from fraud and ensures hosts receive payment for completed stays.
Dispute Resolution
If issues arise during a stay, both guests and hosts can file disputes through the platform. Our team reviews cases fairly and works toward resolution.
Review System
After each stay, guests and hosts can leave honest reviews. This two-way review system builds accountability and helps the community make informed decisions.
Secure Messaging
All communication between guests and hosts happens through the platform, creating a record that can be referenced if any issues arise.
Guest Safety Tips
Always book and pay through the TrustStayNG platform
Read property reviews carefully before booking
Communicate with hosts through the platform messaging system
Verify the property address matches the listing before check-in
Report any discrepancies or safety concerns immediately
Keep a record of your booking confirmation and check-in details
Host Safety Tips
Set clear house rules and communicate them to guests
Verify guest identity through the platform before check-in
Use the escrow payment system for all transactions
Document property condition before and after each stay
Respond promptly to guest inquiries and concerns
Report any property damage or rule violations through the dispute system
Report a Safety Concern
If you encounter a safety issue or suspicious activity, please contact our team immediately.
[email protected]