Question 1

How do I make a booking?

Accepted Answer

Search for a property, select your dates and number of guests, then click "Book Now". You will be prompted to complete payment to confirm your reservation.

Question 2

How does escrow payment work?

Accepted Answer

When you book a property, your payment is held securely in escrow. The host receives payment only after your check-in is confirmed. This protects you from fraud.

Question 3

How long do refunds take?

Accepted Answer

Refunds are processed within 3-7 business days depending on your payment provider. You will receive an email confirmation when the refund is initiated.

Question 4

How do I become a host?

Accepted Answer

Click "Become a Host" in the navigation menu, create your host account, and then list your first property. You can start receiving bookings once your listing is live.

Question 5

How does TrustStayNG verify properties?

Accepted Answer

Our team reviews listing details, photos, and information to ensure accuracy. Some properties may undergo in-person verification. Verified properties receive a trusted badge.

Question 6

What is instant booking?

Accepted Answer

Some properties allow instant booking, meaning your reservation is confirmed immediately without waiting for host approval. Look for the "Instant Book" badge on property cards.

Question 7

What should I do if a property doesn't match its listing?

Accepted Answer

Contact TrustStayNG support immediately and file a dispute through the platform. Our team will review the case and may issue a refund if the listing was inaccurate.

Question 8

How do I reset my password?

Accepted Answer

Click "Forgot password?" on the login page, enter your email address, and follow the instructions in the reset email. The reset link expires after 1 hour.

Question 9

What payment methods are accepted?

Accepted Answer

TrustStayNG accepts payments through Paystack, Flutterwave, and Stripe. You can pay with debit cards, bank transfers, and mobile money depending on the payment provider.

Question 10

When do I receive my payout?

Accepted Answer

Host payouts are processed automatically 24 hours after the guest checks out. The payout amount is the booking total minus the platform service fee.

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